HIMANSHU SHARMA
@himanshusharma5
Dedicated Associate with 2+ years in customer support and satisfaction.
What I'm looking for
I am a dedicated and detail-oriented Associate with over 2 years of experience in resolving complex customer complaints and driving customer satisfaction. My journey has been marked by a proven track record of managing multiple cases effectively while collaborating with cross-functional teams to implement process improvements that enhance customer loyalty.
Currently, I work at Amazon Development Centre, where I play a crucial role in addressing customer issues in a professional manner. My experience spans across various regions, including North America, Australia, Japan, and the United Kingdom, where I have consistently achieved high customer satisfaction ratings. I am passionate about improving processes and ensuring that every customer interaction is a positive one.
Experience
Work history, roles, and key accomplishments
Associate
Amazon Development Centre
Jan 2022 - Present (3 years 6 months)
Played a crucial role in resolving customer complaints, issues, and concerns in a fair, timely, and professional manner. Achieved a 95% customer satisfaction rating for North American customers and provided support to Australian and Japanese customers.
Customer Support Executive
Teleperformance
Jan 2021 - Present (4 years 6 months)
Responsible for resolving customer queries related to products or services. Investigated and resolved complex customer complaints via phone, email, or chat, and identified root causes of issues to provide effective solutions.
Education
Degrees, certifications, and relevant coursework
Jaipur National University
Bachelor of Science, Science
Completed a Bachelor of Science degree. Focused on foundational scientific principles and analytical skills.
Rajasthan Public School
12th Grade Science, Science
Completed 12th grade with a focus on Science.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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