Open to opportunities

HIMANSHU SHARMA

@himanshusharma5

Message

Dedicated Associate with 2+ years in customer support and satisfaction.

India

Message

What I'm looking for

I am looking for a role that allows me to enhance customer experiences and implement effective solutions in a dynamic environment.

I am a dedicated and detail-oriented Associate with over 2 years of experience in resolving complex customer complaints and driving customer satisfaction. My journey has been marked by a proven track record of managing multiple cases effectively while collaborating with cross-functional teams to implement process improvements that enhance customer loyalty.

Currently, I work at Amazon Development Centre, where I play a crucial role in addressing customer issues in a professional manner. My experience spans across various regions, including North America, Australia, Japan, and the United Kingdom, where I have consistently achieved high customer satisfaction ratings. I am passionate about improving processes and ensuring that every customer interaction is a positive one.

Experience

Work history, roles, and key accomplishments

Current

Associate

Current

Amazon Development Centre

Jan 2022 - Present (4 years 5 months)

Played a crucial role in resolving customer complaints, issues, and concerns in a fair, timely, and professional manner. Achieved a 95% customer satisfaction rating for North American customers and provided support to Australian and Japanese customers.

Customer Service Customer Satisfaction Data Analysis Troubleshooting Communication Prime Queries JP Rosseta Tool

Customer Support Executive

Teleperformance

Jan 2021 - Present (5 years 5 months)

Responsible for resolving customer queries related to products or services. Investigated and resolved complex customer complaints via phone, email, or chat, and identified root causes of issues to provide effective solutions.

Customer Support Data Analysis Troubleshooting Process Improvement Customer Satisfaction