pawan kumar

I am a customer care specialist with over seven years of experience at Amazon Development Centre India, providing phone, email, and chat support while working remotely. I focus on resolving technical issues and complex inquiries through clear communication and cross-functional collaboration.

I have hands-on experience using internal CRM tools and dashboards to track interactions and ensure accurate follow-up, and I have contributed to process improvement and training initiatives using Google-based programs. My work emphasizes empathy, active listening, and prompt follow-up to build customer trust and satisfaction.

Throughout my tenure I have been recognized multiple times for maintaining quality, consistency, and a positive, problem-solving attitude. I have experience coordinating with multiple teams to drive timely, effective solutions for customers.

I hold a B.Tech in Electronics & Communication Engineering and certifications in Digital Marketing Fundamentals and Amazon's internal Customer Service Excellence training. I am committed to continuous improvement and delivering reliable, customer-focused support.