Utkarsh Priya

I am a dynamic Customer Service Representative with over 5 years of international experience in providing exceptional support across Amazon’s global platforms. My proven track record in enhancing customer satisfaction is driven by effective communication, problem-solving, and relationship-building skills. I am adept at utilizing customer support tools and leading teams to achieve operational excellence.

In my current role at Amazon Development Center Pvt. Ltd, I manage customer interactions via chat, email, and phone for multiple Amazon platforms, ensuring prompt and effective resolution of inquiries. My expertise in customer service has consistently resulted in high satisfaction ratings, contributing to customer loyalty. I have also led a team of 15 new hires as a Subject Matter Expert, guiding them to secure permanent positions while applying critical thinking to address complex customer issues.