Dawud James

As a Customer Care Specialist at Walmart through IBEX Co., I handled customer queries with expertise, utilizing strong communication skills to diagnose needs and deliver effective solutions, ensuring high satisfaction through support and training.

In my role as a Customer Care Specialist at Revolut, I managed customer queries by diagnosing needs and resolving issues using soft skills and active listening, while adhering to defined KPIs such as Dependability and CSAT.

As a Customer Support Specialist at Talabat, I analyzed customer concerns and provided resolutions according to policy, maintaining a professional tone and considering customer understanding.

In my position as Floor Manager at Top Notch, I managed staff, ensured guest satisfaction, monitored inventory, and handled financial transactions while ensuring compliance with health and safety regulations.

Initially starting as a server, I was promoted to Supervisor at Cosa Nostra, overseeing operations, managing staff, ensuring quality and compliance, and handling customer complaints to maintain profitability.

Completed a Level 6 Diploma in International Hospitality and Tourism Management (QCF) affiliated with CTH England, focusing on the principles of hospitality and tourism management.

Achieved an Advanced Diploma in Hospitality & Tourism Management, gaining comprehensive knowledge of the hospitality industry and its operational aspects.

Graduated with high scores in commerce studies, focusing on business principles and practices.

Graduated with high scores in science studies, providing a strong foundation in scientific principles and methodologies.