Dawud JamesDJ
Open to opportunities

Dawud James

@dawudjames

Dedicated customer care specialist with a passion for problem-solving.

Pakistan

What I'm looking for

I seek a management role in a dynamic organization that fosters growth and innovation.

With a robust background in customer service and management, I have honed my skills in communication, problem-solving, and team leadership across various roles. My journey began as a server at Cosa Nostra, where I quickly advanced to Supervisor, overseeing operations and ensuring customer satisfaction. This foundational experience equipped me with the ability to manage staff effectively and maintain high standards of service.

In my recent roles as a Customer Care Specialist at Revolut and Walmart, I have demonstrated my expertise in diagnosing customer needs and delivering tailored solutions. My commitment to excellence is reflected in my ability to manage key performance indicators and ensure customer satisfaction. I thrive in fast-paced environments and am eager to contribute my skills to a progressive organization that values innovation and integrity.

Experience

Work history, roles, and key accomplishments

WC
Current

Customer Care Specialist

Walmart, IBEX Co.

Aug 2023 - Present (1 year 10 months)

As a Customer Care Specialist at Walmart through IBEX Co., I handled customer queries with expertise, utilizing strong communication skills to diagnose needs and deliver effective solutions, ensuring high satisfaction through support and training.

RL

Customer Care Specialist

Revolut, Mindbridge Private Limited

Jan 2022 - Jul 2023 (1 year 6 months)

In my role as a Customer Care Specialist at Revolut, I managed customer queries by diagnosing needs and resolving issues using soft skills and active listening, while adhering to defined KPIs such as Dependability and CSAT.

TL

Customer Support Specialist

Talabat, Mindbridge Private Limited

Apr 2020 - Jan 2022 (1 year 9 months)

As a Customer Support Specialist at Talabat, I analyzed customer concerns and provided resolutions according to policy, maintaining a professional tone and considering customer understanding.

TN

Floor Manager

Top Notch

Sep 2019 - Apr 2020 (7 months)

In my position as Floor Manager at Top Notch, I managed staff, ensured guest satisfaction, monitored inventory, and handled financial transactions while ensuring compliance with health and safety regulations.

CN

Supervisor

Cosa Nostra

Aug 2013 - Sep 2019 (6 years 1 month)

Initially starting as a server, I was promoted to Supervisor at Cosa Nostra, overseeing operations, managing staff, ensuring quality and compliance, and handling customer complaints to maintain profitability.

Education

Degrees, certifications, and relevant coursework

College of Tourism and Hotel Management logoCM

College of Tourism and Hotel Management

Diploma in International Hospitality and Tourism, Hospitality and Tourism Management

2013 - 2014

Completed a Level 6 Diploma in International Hospitality and Tourism Management (QCF) affiliated with CTH England, focusing on the principles of hospitality and tourism management.

College of Tourism and Hotel Management logoCM

College of Tourism and Hotel Management

Advanced Diploma in Hospitality & Tourism Management, Hospitality and Tourism Management

2012 - 2013

Achieved an Advanced Diploma in Hospitality & Tourism Management, gaining comprehensive knowledge of the hospitality industry and its operational aspects.

FC

Forman Christian College

Intermediate, Commerce

2010 - 2012

Graduated with high scores in commerce studies, focusing on business principles and practices.

PS

P.R. St. Andrew's High School

Matriculation, Science

2008 - 2010

Graduated with high scores in science studies, providing a strong foundation in scientific principles and methodologies.

Tech stack

Software and tools used professionally

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Dawud James - Customer Care Specialist - Walmart, IBEX Co. | Himalayas