Safdar Iqbal

I am a dedicated Customer Service Representative with over 15 years of experience in telephone customer service, including tech support and customer care. My journey has equipped me with a deep understanding of customer needs and the ability to resolve conflicts effectively. I am well-versed in major customer service software and have consistently maintained a positive attitude, which has contributed to my success in this field.

In my current role as a Customer Care Specialist at Rescue 1122, I handle over 90 calls daily, assisting customers with various inquiries and ensuring their satisfaction. I have trained new employees on software usage and customer data management, which has enhanced our team's efficiency. My efforts have resulted in an average customer satisfaction rating of 85%, significantly higher than the company average. I also proposed a strategy that reduced customer cancellations by 5%, showcasing my commitment to improving customer retention.