Open to opportunities

Sai Teja Vellanki

@saitejavellanki

Message

Results-driven professional with expertise in customer support and operations.

India

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a results-driven professional with a Bachelor of Business Administration and extensive experience in customer support and operations. My career has been marked by a commitment to delivering exceptional customer service and resolving complex issues efficiently. I have successfully bridged the gap between guests and hotels in my current role as a Consultant at SupportYourApp, where I improved service outcomes and guest satisfaction through strong partnerships and meticulous documentation.

Previously, I worked as a Support Specialist at Revolut Payments, where I managed a high volume of customer inquiries and resolved payment discrepancies. My experience at Natwest Group as an Operations Specialist further honed my skills in managing credit recall cases and customer payment claims. I am passionate about leveraging my expertise in customer success and operational excellence to contribute positively to a dynamic team.

Experience

Work history, roles, and key accomplishments

Current

Consultant

Current

SupportYourApp

Apr 2025 - Present (3 months)

Successfully bridged the gap between guests and hotels, resulting in improved service outcomes and increased guest satisfaction. Resolved complex check-in and refund issues, enhancing operational efficiency for both guests and partner hotels.

Customer Service Client Relationship Management Documentation

Support Specialist

Revolut Payments

Aug 2024 - Dec 2024 (4 months)

Handled 30-40 customer inquiries daily via chat, resolving issues related to card payments, top-ups, and transaction discrepancies. Utilised JIRA and Confluence to document, track, and manage customer issues and disputes.

Customer Support Jira Confluence Payment Processing

Operations Specialist

Natwest Group

Oct 2022 - Aug 2024 (1 year 10 months)

Managed credit recall cases by analysing and processing requests. Handled customer payment claim forms for incorrectly transferred funds, investigating and facilitating resolutions to restore customer satisfaction.

Financial Analysis Customer Support Payment Processing Process Improvement Documentation

Graduate Trainee

Cognizant Technology Solutions

Jan 2022 - Jun 2022 (5 months)

Provided technical support for password reset tools and AWS services, resolving customer inquiries promptly via phone, email, and chat. Utilised advanced remote desktop tools and diagnostic methods to troubleshoot and resolve technical issues.

Technical Support AWS Troubleshooting Documentation Customer Service

Education

Degrees, certifications, and relevant coursework

Dr B R Ambedkar University

Bachelor of Business Administration, Business Administration

2018 - 2021

Completed a Bachelor of Business Administration, gaining foundational knowledge in business principles and practices. This program prepared me for roles in various business functions, including operations and customer support.