Looking for a job

Anshul Setiya

@anshulsetiya

Message

I resolve complex customer issues for global fintech and international clients.

India

Message

What I'm looking for

I'm looking to continue supporting global customers in a fast-paced environment where I can resolve complex issues, meet SLA and CSAT goals, collaborate with operations and product teams, and contribute to service quality.

I'm currently supporting Revolut customers in a regulated global fintech environment, resolving queries in line with SLAs, quality standards, compliance, and data-protection requirements.

Across Intouch CX and Intellipaat, I've delivered technical support through email, chat, and voice; managed escalations, refunds, and CRM tickets; and mentored junior representatives while maintaining KPI, CSAT, and first-contact-resolution goals.

Experience

Work history, roles, and key accomplishments

Current

Support Specialist

Current

Revolut Technologies India Private Limited

Dec 2025 - Present (9 months)

Provide customer support for Revolut, a global fintech company, handling customer queries and issue resolution in line with company SLAs and quality standards. Operate within a fast-paced, regulated financial services environment, adhering to compliance, data protection, and quality assurance requirements.

Customer Support SLA Management Compliance Data Protection Quality Assurance Cross Functional Collaboration

Senior Consultant – Customer Support Specialist

Intouch CX

Dec 2023 - Nov 2025 (1 year 11 months)

Delivered technical customer support via email and live chat, resolving complex issues while maintaining SLA compliance, high CSAT scores, and first-contact resolution rates. Managed customer tickets end-to-end using CRM and ticketing systems, ensuring accurate logging, timely resolution, and adherence to KPIs.

Customer Support Technical Support SLA Management CSAT CRM Ticketing Systems KPI Tracking Empathy Active Listening Cross Functional Collaboration

Customer Service Associate

Intellipaat

Jul 2022 - Nov 2023 (1 year 4 months)

Acted as primary point of contact for international customers via voice, email, and chat, resolving inquiries, complaints, and escalations within SLA timelines. Utilised Zoho CRM and ticketing systems to manage, track, and resolve customer cases, maintaining accurate records and meeting KPI targets.