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Bhavana User

@bhavanauser7

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Support Specialist at Revolut resolving account queries and investigating complex cases.

India

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At Revolut, I support customers over chat and email, resolving account queries with accurate, policy-compliant solutions. I investigate cases using internal tools, Back Office systems, and Confluence.

At Recruiterflow, I handled technical and product-related client queries and conducted live onboarding, troubleshooting integrations and guiding customers through the product.

At Webhelp India Pvt Ltd, I supported Google Cloud resale partners with onboarding and technical assistance. I also acted as an Interim Trainer supporting new hire onboarding and was recognized for Outstanding Quality Performance during Webhelp World Quality Week 2022.

Experience

Work history, roles, and key accomplishments

Current

Support Specialist

Current

Revolut

Mar 2025 - Present (1 year 7 months)

Deliver customer support across chat and email, resolving account queries while maintaining high customer satisfaction. Collaborate with cross-functional teams to resolve complex issues and escalate recurring product or process concerns.

Customer Support Technical Troubleshooting Back Office Operations Confluence Slack Cross Functional Collaboration Onboarding Process Knowledge

Customer Success Associate

Recruiterflow

Apr 2024 - Mar 2025 (11 months)

Handled technical and product-related client queries, ensuring rapid resolution and adoption. Conducted live client onboarding via Zoom, troubleshooting integrations and guiding usage.

Customer Success Technical Support Client Onboarding Zoom Troubleshooting Product Feedback Retention

Customer Success Specialist

Webhelp India Pvt Ltd

Jan 2022 - Dec 2023 (1 year 11 months)

Managed partner onboarding for Google Cloud resale, ensuring compliance with program guidelines. Delivered technical support via phone, email, and chat for global partners.

Salesforce Google Cloud Platform Technical Support Partner Onboarding Compliance Ticket Management CSAT KPI Achievement