Ankit Singh
@ankitsingh21
Customer Support Specialist driving CSAT, fraud prevention, and CRM-driven process improvements.
IndiaWhat I'm looking for
I am a results-driven Customer Support Specialist with 3.5+ years of experience across fintech, utility, and travel industries, consistently delivering high CSAT and first-contact resolution.
I have led fraud prevention initiatives that reduced incidents by 30%, managed large service lifecycles with 99%+ accuracy, and processed high-volume chargebacks while ensuring regulatory compliance.
I excel at CRM optimization (Zendesk, Salesforce, JIRA), cross-functional collaboration, mentoring teams, and using data-driven process improvements to scale operations and improve customer retention.
Experience
Work history, roles, and key accomplishments
Service Consultant
Insight Global
Apr 2024 - Present (1 year 11 months)
Managed service lifecycle for 1,200+ customers monthly with 99.2% accuracy, streamlined workflows to improve operational efficiency by 15% and reduced average resolution time from 4.2 to 3.4 hours while maintaining 98% CSAT.
Support Specialist
Revolut Fintech Bank
Nov 2022 - Feb 2024 (1 year 3 months)
Led card fraud prevention efforts reducing fraudulent transactions by 30%, performed 400+ quality assessments monthly improving detection accuracy 22%, and processed 200+ chargeback disputes daily with 99.3% accuracy recovering €2.5M annually.
Resolved 300+ inquiries daily across multichannel support with FRT under 2 hours, achieved 95% on-time delivery for project deliverables and helped increase customer lifetime value by 10% while reducing churn 12%.
Education
Degrees, certifications, and relevant coursework
University of Calcutta
Bachelor of Commerce (Honours), Business Administration
Completed Bachelor of Commerce (Honours) with coursework in Business Analytics, Customer Relations, and Financial Management.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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