Open to opportunities

Payal Kumari

@payalkumari1

Message

I resolve global customer and technical support issues across fintech, e-commerce, and Microsoft processes.

India

Message

What I'm looking for

I'm looking for a customer support or operations role where I can resolve complex customer issues, maintain quality and compliance, and contribute in a high-volume global support environment.

I've supported global customers at Revolut, Amazon, and Teleperformance on Microsoft processes, resolving payment, transaction, order, refund, account, software, and Windows OS issues across chat, email, and phone.

I work accurately in high-volume, 24×7 environments, meeting SLA, AHT, and quality expectations while documenting cases in CRM systems, handling escalations, and following compliance protocols.

Experience

Work history, roles, and key accomplishments

Support Specialist

Revolut Technologies Pvt Ltd.

Apr 2025 - Aug 2025 (4 months)

Delivered support via chat, email, and phone for global fintech customers. Resolved issues in payments, currency exchange, and transactions while following compliance and risk protocols.

Live Chat Email Support Phone Support Fintech Payments Currency Exchange Compliance Risk Protocols CRM

Customer Service Associate

Amazon Development Center Pvt Ltd.

Sep 2024 - Feb 2025 (5 months)

Delivered support via chat and email while meeting SLA, AHT, and quality metrics. Resolved order, refund, replacement, and account issues, and handled escalations with timely resolution.

Live Chat Email Support SLA AHT Quality Management CRM Escalation Handling Root Cause Analysis

Technical Support Executive

Teleperformance

Apr 2022 - Nov 2023 (1 year 7 months)

Provided expert support for Windows OS installation and troubleshooting. Resolved software errors and customer complaints, ensuring high satisfaction through accurate problem resolution.

Windows Troubleshooting Technical Support Customer Satisfaction problem resolution