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lovekush singh

@lovekushsingh

Customer operations specialist at Revolut investigating card disputes and documenting evidence to support consistent case decisions.

India

Message

At Revolut, I investigate card-dispute cases by reviewing transaction information, supporting evidence, and case details against applicable procedures. I document findings to support consistent case decisions and downstream review.

I also manage a high-volume case queue, identify missing or inconsistent information, and escalate cases that need additional review.

At Amazon Development Centre India, I supported customers with Amazon Pay Balance, UPI, KYC, bill payments, recharges, and payment declines. I maintained customer satisfaction above 90% while handling approximately 50 customer interactions per day.

At Teleperformance Global Business Pvt. Ltd., I supported customers with Microsoft products, subscriptions, account access, and Office installation and activation. Earlier, at Teleperformance, I provided customer support for the Amazon process.

Experience

Work history, roles, and key accomplishments

Current

Support Specialist – Back Office

Current

Revolut

Apr 2026 - Present (7 months)

Investigate card-dispute cases by reviewing transaction information and supporting evidence against procedures. Document findings accurately and manage a high-volume case queue while balancing accuracy and prioritisation.

Card Disputes Chargebacks Case Documentation Evidence Review Escalation Management Dispute Management Timely Processing

Technical Support Associate – Microsoft Process

Teleperformance Global Business Pvt. Ltd.

Sep 2024 - Jul 2025 (10 months)

Supported customers with Microsoft consumer products, including Office and Microsoft 365 subscription-related concerns. Assisted with download, installation, activation, account access, billing, and refund issues.

Microsoft 365 Office Troubleshooting Customer Support Account Management Billing Refunds Escalation Management

Customer Support Associate – Amazon Pay

Amazon Development Centre India

Jun 2022 - Aug 2024 (2 years 2 months)

Supported customers with Amazon Pay Balance, UPI, KYC, bill payments, recharges, and payment declines. Handled approximately 50 customer interactions per day and maintained CSAT above 90%.

Amazon Pay UPI KYC Payment Investigation Customer Support CSAT Voice support Email Support Live Chat

Customer Support Associate – Amazon Process

Teleperformance

May 2021 - May 2022 (1 year)

Provided customer support for the Amazon process, assisting with customer enquiries and service-related issues. Built foundational experience in contact-centre operations and process compliance.

Customer Support Contact Centre Operations Issue Resolution Process Compliance Communication Skills