Open to opportunities

Pranya Jaggi

@pranyajaggi

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Customer service expert with strong communication and problem-solving skills.

India

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What I'm looking for

I am looking for a role that values collaboration and offers opportunities for growth in customer service and support.

I am a dedicated customer service expert with a proven track record of enhancing customer experiences through effective communication and technical troubleshooting. My journey began at FIS Global Business Solutions, where I provided exceptional support for Vodafone UK, streamlining processes and mentoring new hires to improve key performance indicators. My commitment to excellence was recognized through awards for outstanding customer support performance.

Currently, I am honing my skills at Revolut Technologies India Pvt Ltd, where I have successfully implemented workflow automations that improved First Response Time and overall support efficiency. Collaborating with product and tech teams, I tackle complex issues that enhance customer satisfaction. My experience also includes a role as a crowdfunding intern at Pawzz, where I optimized donor outreach strategies to support animal welfare initiatives, further showcasing my ability to adapt and excel in diverse environments.

Experience

Work history, roles, and key accomplishments

Crowdfunding Intern

Pawzz (NGO)

Jun 2024 - Aug 2024 (2 months)

Assisted in fundraising campaigns to support animal welfare initiatives. Helped optimize donor outreach strategies, managed crowdfunding platforms, and contributed to increasing engagement, which boosted donations and campaign success.

Fundraising Crowdfunding Donor Engagement Campaign Management Engagement Communication Project Management Social Media

Support Specialist

Revolut Technologies India Pvt Ltd

Apr 2023 - Mar 2024 (11 months)

Improved First Response Time (FRT) and support efficiency by implementing workflow automations like ticket triaging and canned responses. Collaborated with product and tech teams to resolve complex issues, enhancing customer satisfaction and operational efficiency.

Zendesk Intercom Salesforce Slack Ticketing Systems Live Chat Support Microsoft Excel Microsoft PowerPoint

Vodafone Voice Support Specialist

FIS Global Business Solutions

Oct 2021 - Apr 2023 (1 year 6 months)

Provided customer support for Vodafone UK, troubleshooting network and payment issues while mentoring new hires as a trainer. Helped improve KPIs like response time and resolution rates by streamlining processes, coaching agents, and handling challenging customers effectively.