Open to opportunities

Arnab chowdhury

@arnabchowdhury

Message

Experienced customer support professional dedicated to exceptional service.

India

Message

What I'm looking for

I am looking for a role that values customer relationships and offers opportunities for growth.

With over 5 years of experience in Customer Support, I have developed a strong foundation in delivering exceptional service and resolving complex customer issues. Throughout my career, I have consistently exceeded performance expectations, earning periodic promotions based on my ability to meet and surpass key performance indicators such as customer satisfaction, response time, and resolution rates.

My dedication to building strong customer relationships and my problem-solving skills have contributed to team success. I take pride in my role as a trusted point of contact for both customers and colleagues. Always striving for continuous improvement, I am committed to creating positive experiences and driving operational excellence.

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Support KYC/ATO

Current

Revolut

Jan 2023 - Present (2 years 4 months)

In my role at Revolut, I maintain high customer satisfaction rates by resolving complex issues with empathy and professionalism. I handle KYC compliance, ensuring customer identities meet regulatory standards, while fostering strong relationships to encourage repeat business.

Customer Support KYC Customer Relationship Management Performance Metrics Documentation Risk Assessment Customer Satisfaction Zendesk

Senior Vendor Support Associate

Amazon

Feb 2021 - Jan 2023 (1 year 11 months)

At Amazon, I efficiently resolved customer inquiries and vendor issues, ensuring smooth operational workflows. I provided technical support and maintained accurate documentation of interactions, contributing to improved service quality and customer satisfaction.

Vendor Management Technical Support Order Processing Customer Engagement Documentation Inventory Management Communication Problem Solving

Technical Product Specialist

Charles River Laboratories

Apr 2019 - Feb 2021 (1 year 10 months)

As a Technical Product Specialist, I provided pre-sales and post-sales support, addressing customer inquiries and troubleshooting product-related issues. I developed a deep understanding of product features and ensured timely resolution of customer concerns.