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AC@arnabchowdhury
Experienced customer support professional dedicated to exceptional service.
IndiaWith over 5 years of experience in Customer Support, I have developed a strong foundation in delivering exceptional service and resolving complex customer issues. Throughout my career, I have consistently exceeded performance expectations, earning periodic promotions based on my ability to meet and surpass key performance indicators such as customer satisfaction, response time, and resolution rates.
My dedication to building strong customer relationships and my problem-solving skills have contributed to team success. I take pride in my role as a trusted point of contact for both customers and colleagues. Always striving for continuous improvement, I am committed to creating positive experiences and driving operational excellence.
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Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
Revolut
Jan 2023 - Present (2 years 10 months)
In my role at Revolut, I maintain high customer satisfaction rates by resolving complex issues with empathy and professionalism. I handle KYC compliance, ensuring customer identities meet regulatory standards, while fostering strong relationships to encourage repeat business.
Amazon
Feb 2021 - Jan 2023 (1 year 11 months)
At Amazon, I efficiently resolved customer inquiries and vendor issues, ensuring smooth operational workflows. I provided technical support and maintained accurate documentation of interactions, contributing to improved service quality and customer satisfaction.
Charles River Laboratories
Apr 2019 - Feb 2021 (1 year 10 months)
As a Technical Product Specialist, I provided pre-sales and post-sales support, addressing customer inquiries and troubleshooting product-related issues. I developed a deep understanding of product features and ensured timely resolution of customer concerns.
Degrees, certifications, and relevant coursework
Master's in Microbiology, Microbiology
2014 - 2018
Grade: 63.95%
Completed a Master's degree in Microbiology, focusing on advanced topics in microbiological research and applications.
Bachelor's in Microbiology, Microbiology
2013 - 2016
Grade: 61%
Completed a Bachelor's degree in Microbiology, covering fundamental concepts and laboratory techniques in microbiology.
High School Diploma, General Education
2010 - 2013
Grade: 78.97%
Completed high school education with a focus on science subjects, laying the groundwork for further studies in microbiology.
IndiaYou can contact Arnab and 90k+ other talented remote workers on Himalayas.
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