Hema Karnam

I am a results-driven professional with a strong record of cultivating stakeholder relationships and driving revenue growth. My experience spans both B2B and B2C clients across North American and European markets, where I have excelled in both technical and non-technical support environments. I pride myself on my ability to streamline onboarding and client engagement processes, quickly adapting to various CRM tools and technical platforms.

In my recent role as a Customer Support Specialist at Rippling, I achieved a consistent 100% client satisfaction score by leveraging advanced troubleshooting techniques and ensuring effective communication with clients. My proactive approach led to the identification of over 20 recurring pain points, resulting in the implementation of numerous workflows and product upgrades. Additionally, I have experience in managing teams and mentoring new hires, which has enhanced overall team efficiency.

Previously, as an F&B Operations Manager at a&o hostels and hotels GmbH in Germany, I orchestrated collaboration among diverse stakeholders to ensure smooth business operations. I spearheaded operational purchases and developed training materials for a team of over 30 members. My initiative to automate inventory analysis resulted in a 50% reduction in analysis time, showcasing my commitment to enhancing operational efficiency and customer satisfaction.