SWSagar Walmiki
@sagarwalmiki
Customer service advisor with expertise in relationship management.
IndiaWhat I'm looking for
I am a dedicated customer service advisor with extensive experience in managing customer interactions and providing exceptional support. Currently, I work at Concentrix, where I handle inbound and outbound calls for the Rogers preferred program, focusing on building strong relationships with customers and achieving sales targets. My role involves troubleshooting issues, providing billing advice, and promoting wireless products and internet services.
Previously, I have worked in various customer service roles, including positions at Tech Mahindra and Capita India, where I successfully managed thousands of customer interactions, achieving high satisfaction rates. My experience as a Human Resource Intern at Pecunia House Consulting has also equipped me with skills in recruitment and candidate screening, further enhancing my ability to understand and meet customer needs.
Experience
Work history, roles, and key accomplishments
Customer Service Advisor II
Concentrix
Feb 2023 - Aug 2024 (1 year 6 months)
Handled inbound and outbound calls for Rogers preferred program customers, providing billing advice, completing sales targets, and troubleshooting customer problems. Promoted wireless products and internet services, utilizing advanced knowledge of various systems.
Human Resource Intern
Pecunia House Consulting
Oct 2022 - Dec 2022 (2 months)
Posted job advertisements to various platforms and screened potential candidates' applications and resumes. Organized interviews with shortlisted candidates and removed job advertisements once positions were filled.
TLCustomer Service Representative
Tech Mahindra Ltd
Mar 2020 - Nov 2020 (8 months)
Managed large amounts of inbound chats in a timely manner, identifying customer needs and providing solutions. Identified opportunities to upsell and cross-sell products to increase sales revenue.
CLExecutive Customer Representative
Capita India PVT Limited
Apr 2018 - Apr 2019 (1 year)
Successfully handled over 10,000 interactions with consumers from the United Kingdom, achieving a 95% customer satisfaction rate. Reviewed customer accounts and proactively reached out about upgrades or technical issues.
IAGround Staff Customer Service Officer
Indigo Airlines
Oct 2016 - Jan 2018 (1 year 3 months)
Patrolled airport facilities and surrounding property, providing a law enforcement presence and ensuring areas were secure. Provided security protection for aviation, aircraft, and passengers, assisting airport checkpoint personnel.
Education
Degrees, certifications, and relevant coursework
NCNiagara College
Post Graduate Diploma, Human Resources
Completed a post graduate diploma program focusing on Human Resources.
UPUniversity of Pune
Bachelor of Arts, Arts
Grade: 58 %
Completed a Bachelor of Arts degree.
Kendriya Vidyalaya BEG school
Higher secondary certificate, General Studies
Grade: 61%
Completed higher secondary education.
Kendriya Vidyalaya BEG school
Secondary school certificate, General Studies
Grade: 61.1%
Completed secondary school education.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Interested in hiring Sagar?
You can contact Sagar and 90k+ other talented remote workers on Himalayas.
Message SagarFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
