Balaji Ketiboyana

I am a customer service professional with experience as an advisor and Subject Matter Expert (SME) in high-volume contact center environments. I began as an advisor handling customer queries and was promoted to SME, where I mentored multiple new batches and performed floor support to improve service quality.

My achievements include reducing average call handling through targeted training and feedback, optimizing team processes to boost performance, and winning "The Best Newcomer of the Year" award. I emphasize communication, critical thinking, flexibility, responsibility, and project management in daily work.

I bring a strong work ethic, quick learning ability, and hands-on coaching experience to roles focused on customer experience, team development, and operational improvements.