Vaishnavee mohad
@vaishnaveemohad
I resolve airline and telecom customer issues across voice and chat support.
IndiaWhat I'm looking for
I've supported Air India customers at Concentrix, resolving bookings, flight changes, cancellations, escalations, and time-sensitive travel queries through voice support.
Previously, I managed telecom customer inquiries, complaints, and technical issues through live chat at Tech Mahindra BPS. I maintained accurate interaction records, collaborated with QA and team leaders, and met customer satisfaction, handling-time, and first-call-resolution targets.
At Foundever, I was temporarily promoted to Team Lead for New Joiners, where I onboarded, mentored, and tracked new hires while helping customers with account setups and service queries. I build trust through empathetic, solutions-focused communication in English, Hindi, and Marathi.
Experience
Work history, roles, and key accomplishments
Delivered voice-based customer support for Air India, assisting passengers with bookings, flight changes, cancellations, and travel-related queries. Handled escalations and time-sensitive travel issues, consistently meeting operational KPIs.
Managed customer inquiries, complaints, and technical issues via live chat, delivering professional and timely resolutions. Collaborated with team leaders and QA teams to improve service quality and met KPIs.
Promoted to Temporary Team Lead for New Joiners, overseeing onboarding and mentoring incoming hires. Provided customer support via chat, built client relationships, and acted as liaison between customers and internal departments.
Education
Degrees, certifications, and relevant coursework
Bhavans College
Bachelor of Arts, Economics
Pursued a Bachelor of Arts in Economics.
Bhavans College
Higher Secondary Certificate, General Studies
Completed Higher Secondary Certificate (HSC).
Aies High School
Secondary School Certificate, General Studies
Completed Secondary School Certificate (SSC).
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Interested in hiring Vaishnavee?
You can contact Vaishnavee and 90k+ other talented remote workers on Himalayas.
Message VaishnaveeGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
