Pintu Kumar

I am a dedicated customer service advisor with over six years of hands-on experience supporting passengers, assisting banking customers, and driving sales targets across call centers and insurance operations.

My background includes roles as a representative and relationship manager where I resolved customer queries, diagnosed application and login errors, and guided customers through smooth banking and insurance experiences while consistently meeting revenue and quality targets.

In airline customer service, I provide check-in, reservation, baggage support and disruption handling—prioritizing passenger care during delays or cancellations and ensuring clear, empathetic communication.

I am self-motivated, comfortable giving and receiving feedback, proficient in Microsoft Office, and I seek a challenging role where I can apply my problem-solving, communication, and time-management skills to deliver exceptional customer outcomes.