Looking for a job

Aftab User

@aftabuser1

Message

I resolve customer issues and build strong guest relationships across fast-paced service environments.

India

Message

What I'm looking for

I'm looking for guest relations, guest services, front office, customer service, client services, reception, or passenger-facing hospitality roles where I can resolve issues, build customer relationships, and deliver professional service.

I've supported customer service operations at Tata Consultancy Services, Tech Mahindra, and Teleperformance Global Services, handling account concerns, complaints, and service requests with a solutions-focused approach.

At TCS, I managed collections-related customer interactions, explained available options, maintained accurate account information, and handled sensitive conversations with patience, negotiation, and process compliance.

I'm looking to bring my experience in customer engagement, retention, service recommendations, and professional communication to guest relations, front office, client services, or passenger-facing hospitality roles.

Experience

Work history, roles, and key accomplishments

Collections Specialist

Tata Consultancy Services

Jul 2024 - Mar 2026 (1 year 8 months)

Managed customer account interactions and collections-related service requests with a professional, solutions-focused approach. Communicated with customers to understand account concerns and support resolution of outstanding issues.

Customer Service Account Management Negotiation Problem Solving Process Compliance CRM Systems

Customer Service Representative

Tech Mahindra

Feb 2020 - Jul 2024 (4 years 5 months)

Provided customer support through professional communication, issue resolution, and service-focused interactions. Handled customer queries, complaints, and account-related concerns while working toward timely and effective resolutions.

Customer Service Issue Resolution Active Listening CRM Systems Live Chat Email Support Sales

Customer Service Representative

Teleperformance Global Services

Nov 2018 - Aug 2019 (9 months)

Delivered customer support in a high-volume service environment, responding to queries and resolving customer concerns. Maintained professional communication and customer-focused service throughout each interaction.

Customer Service Communication Skills Problem Solving Documentation