Saeed Gad

Lead business development and revenue growth across EMEA, specializing in outsourcing and BPO solutions. Manage the full business development cycle from market mapping to contract closure while building strategic partnerships.

Led a team of experts across the EMEA region with a focus on sustainable growth, identifying clients and building value-based partnerships. Designed outreach campaigns, supported deal closing, and collaborated with operations, marketing, HR, and finance.

Led business development initiatives across telecom and consulting industries in EMEA, focusing on growth strategies combining operational efficiency with market expansion. Streamlined operations, expanded into new markets, and directed cross-functional teams.

Led teams across customer service, technical support, and mobile sales, balancing operational performance with people development. Coached team members, tracked KPIs, and used data-driven insights to improve customer satisfaction and efficiency.

Managed end-to-end operations for the Altice USA account in a high-volume BPO environment, ensuring service excellence. Led teams to meet SLAs, KPIs, and compliance standards while acting as the primary contact between client stakeholders and leadership.

Served as the primary operational and knowledge reference for agents and team leaders, providing floor support, coaching, and expert guidance on complex customer interactions. Contributed to onboarding, training, and performance tracking to ensure SLA achievement.

Focused on driving business growth through promotion of SaaS and cloud solutions, developing a track record of identifying opportunities and generating high-quality leads. Worked with sales teams to design outreach strategies and used data-driven insights to optimize conversion.

Bachelor Degree of Marketing and International Business from Delta University for Science and Technology, Egypt, from 2014 to 2019.