Open to opportunities

Saeed Abu Umar

@saeedbdk

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E-commerce operations and social media leader specializing in AI-driven workflow automation.

Bangladesh

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What I'm looking for

I’m looking for a role where I can own e-commerce operations and customer-facing workflows, automate reporting and processes with Google Apps Script and AI, and support growth through social media content, CRM, and inbox/WhatsApp management.

I’m a detail-oriented Executive Assistant, Social Media Manager, and E-Commerce Operations professional with 6+ years of experience supporting business leaders and streamlining daily operations end to end.

In my current role as an E-Commerce Operations Manager, I manage sourcing, customer service, and delivery operations across two e-commerce brands. I built an end-to-end Google Sheet system covering financials, partner ledgers, inventory, orders, and ad performance analytics.

I also lead social media content and ad creative production, executing digital marketing workflows with AI tools to improve efficiency and campaign performance. I manage WhatsApp Business as the primary sales/support channel and built a custom Chrome extension for contact/label data export plus a WooCommerce plugin to streamline order processing.

Before that, I served as a Senior Executive, Creative & Design at InsideMaps Inc., optimizing team workflows, coordinating daily task assignment, and mentoring junior team members to improve output quality and team cohesiveness.

Experience

Work history, roles, and key accomplishments

Current

E-Commerce Operations Manager

Current

Sumarish Closet, Elezent & Littelia

Sep 2025 - Present (10 months)

Managed sourcing, customer service, and delivery operations across two e-commerce brands, building an end-to-end Google Sheets system for financials, partner ledgers, inventory, and order performance analytics. Led social media content and ad creative production with AI-driven workflows and handled sales/support via WhatsApp Business, including a custom Chrome extension and WooCommerce plugin for

Google Sheets Google Apps Script Social Media Management Creative Production WhatsApp Business CRM Chrome Extension development WooCommerce Order Processing Inventory Management Customer Service Market Research Product Strategy Performance Analytics

Senior Executive, Creative & Design

InsideMaps Inc.

Dec 2019 - Sep 2025 (5 years 9 months)

Optimized team workflows and coordinated daily task assignments to improve productivity across design projects. Mentored junior team members and served as a coordination point between design staff and leadership to enhance output quality and team cohesion.

Workflow Optimization Daily Task Assignment Project Coordination Mentoring Team Leadership Cross functional Coordination

Service Crew

Molten Chocolate Cafe

May 2018 - Sep 2018 (4 months)

Delivered excellent customer service through efficient table turnover and organized floor operations. Resolved customer service queries professionally to improve overall satisfaction ratings.

Customer Service Table Turnover Query Resolution Customer Satisfaction

Service Crew

Soi19Lifestyle Sdn. Bhd.

Mar 2017 - Apr 2018 (1 year 1 month)

Managed daily floor operations by coordinating staff schedules and workflows to ensure high client satisfaction. Trained team members on service standards to maintain consistent quality and operational efficiency.

Staff Scheduling Workflow Coordination Client Services Service standards Operational Efficiency