Jayed F Rahman
@jayedfrahman
Production Lead who streamlines e-commerce operations, Shopify order flow, and customer support.
BangladeshWhat I'm looking for
I’m an operations-focused professional with 3+ years of experience in production coordination, order fulfillment, customer support, and digital administration for e-commerce and apparel brands. I manage end-to-end order lifecycles, coordinate with global manufacturing and vendor partners, and resolve customer inquiries while maintaining high satisfaction.
In my current role as Production Lead, I direct production operations for a collegiate apparel brand—coordinating order processing, fulfillment, and delivery timelines across multiple manufacturing partners. I process and track customer orders through completion within the Shopify platform, communicate daily with factories to align manufacturing schedules, and flag at-risk orders to protect on-time delivery.
I also administer Shopify store operations end-to-end, including order management, fulfillment tracking, and storefront maintenance. I maintain accurate, audit-ready records of order status, production progress, and customer correspondence to support operational transparency and smoother cross-functional workflows.
Earlier, I built a strong technical foundation as a Web Administrator and SEO Specialist, supporting website uptime, security, analytics reporting, and on-page and technical optimization. I’ve continued to apply that mindset of process improvement in freelance virtual assistance, where I optimize workflows, manage multiple projects, and deliver with a 100% client satisfaction rating.
Experience
Work history, roles, and key accomplishments
Production Lead
The Collegiate Lineup
Oct 2025 - Present (8 months)
Led end-to-end production operations for a collegiate apparel brand, coordinating order processing and fulfillment across manufacturing partners within Shopify. Managed daily factory communication, resolved order/shipping inquiries, and maintained audit-ready production and customer records to support on-time delivery.
Provided virtual assistant and administrative support to multiple clients, maintaining a 100% client satisfaction rating. Managed scheduling and research, executed lead generation, and improved client workflows to reduce task completion time.
Web Administrator
Our IT Space Ltd
Jun 2023 - Aug 2024 (1 year 2 months)
Administered and maintained company websites and web applications, achieving 99.9% uptime. Implemented security protocols and backups, supported deployments with development teams, and generated analytics/performance reports for continuous improvement.
SEO Specialist
Crystal Vision Solution (CVS)
Apr 2022 - Apr 2023 (1 year)
Developed and executed SEO strategies, improving organic search rankings and increasing website traffic through keyword research, competitive analysis, and technical/audit work. Built backlink profiles via outreach and measured campaign effectiveness using Google Analytics and Google Search Console.
Junior Web Designer
bPlugins
Apr 2022 - Jan 2023 (9 months)
Designed and developed responsive WordPress websites and landing pages, ensuring cross-browser compatibility. Optimized website loading speed through code refinement and asset optimization and supported projects by gathering requirements and collaborating with senior team members.
Education
Degrees, certifications, and relevant coursework
Northern University Bangladesh
Bachelor of Science, Computer Science
Completed a Bachelor of Science in Computer Science at Northern University Bangladesh.
Tech stack
Software and tools used professionally
Availability
Location
BangladeshAuthorized to work in
Website
fayjurrahman.comJob categories
Skills
Interested in hiring Jayed?
You can contact Jayed and 90k+ other talented remote workers on Himalayas.
Message JayedFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
