Moshiur Rahman
@moshiurrahman1
Operations and marketing professional driving customer service and order growth.
What I'm looking for
I am an operations and marketing professional with hands-on experience managing customer service, social media campaigns, lead generation, and daily operations. I hold a BA (Honors) in English and a Diploma in Hospitality Management & Culinary Arts, and completed an internship at Dusai Resort & Spa.
At Shampan E-commerce I progressed from Junior Marketing Executive to Senior Marketing Executive, where I led customer service, increased orders, generated leads, created social media content, and maintained order and reporting sheets using Excel and Google Sheets.
Currently I serve as Operations Lead at Attire’s, responsible for end-to-end operations including assigning daily tasks to teams, collecting end-of-day reports, and overseeing the customer service function to ensure smooth fulfillment and process adherence.
I bring strong interpersonal and problem-solving skills, proficiency with MS Office (Word, Excel) and Google Sheets, a practical safety-conscious mindset, and a proactive, logical approach to improve processes and drive measurable results.
Experience
Work history, roles, and key accomplishments
Operations Lead
Attire’s
Aug 2023 - Present (2 years 2 months)
Managed end-to-end operations including customer service oversight, team assignments, daily reporting, and operational performance tracking.
Senior Marketing Executive
Shampan E-commerce
Feb 2022 - Aug 2023 (1 year 6 months)
Led the customer service department, optimized order processes and created social media content and spreadsheets to improve order fulfillment and lead conversion.
Junior Marketing Executive
Shampan E-commerce
Aug 2021 - Jan 2022 (5 months)
Managed social media orders, generated leads, and ran marketing campaigns to increase customer acquisition and order volume.
Education
Degrees, certifications, and relevant coursework
Tommi Miah's Hospitality Management
Diploma, Hospitality Management & Culinary Arts
2014 - 2015
Activities and societies: Internship at Dusai Resort & Spa
Completed a diploma in Hospitality Management & Culinary Arts and undertook an internship at Dusai Resort & Spa.
Bangladesh Navy College
Higher Secondary Certificate, Science
Grade: GPA 4.00
Completed Higher Secondary Certificate (HSC) under Dhaka Board with a focus in science and a GPA of 4.00.
City University
Bachelor of Arts (Honors), English
Completed BA (Honors) in English through five semesters of study.
Pallabi Majedul Islam Model High School
Secondary School Certificate, Science
Grade: GPA 4.63
Completed Secondary School Certificate (SSC) under Dhaka Board in the science stream with a GPA of 4.63.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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