Open to opportunities

Sayed Rayhan

@sayedrayhan

Message

I lead customer support operations, virtual assistance, e-commerce research, and data-driven team workflows.

Bangladesh

Message

What I'm looking for

I'm looking for a role where I can lead customer support or operations workflows, improve processes, coordinate teams, and support e-commerce or remote business operations.

I'm currently managing a 16-member customer support team at Pantheon Ads, coordinating shifts, task planning, performance monitoring, customer conversation reviews, complaint handling, training, and process improvement.

I've also supported Amazon store owners with product research, sourcing, purchasing, and order processing, while building hands-on experience managing IT/BPO workflows, quality checks, reporting, and remote operations.

Experience

Work history, roles, and key accomplishments

Current

Manager

Current

Pantheon Ads

Apr 2025 - Present (1 year 5 months)

Manage a 16-member customer support team and coordinate daily operations across shifts. Plan tasks, review conversations, analyze complaints, and maintain reporting in Excel and Google Sheets.

Customer Support Team Management Operations Excel Google Sheets Reporting Quality Assurance Process Improvement