Tanzim Bin Yunus

TY

Open to opportunities

Tanzim Bin Yunus

@tanzimbinyunus

Results-driven client experience and business executive with 8+ years in marketing, sales, and operations.

What I'm looking for

I seek a role where I can drive customer experience and business growth, lead cross-functional teams, manage digital campaigns, and improve operations in a collaborative company culture.

I am a results-driven business and marketing professional with over eight years' experience across digital marketing, telesales, customer management, branch operations, and e-commerce. I have managed Facebook Ads campaigns, optimized ROAS for SMEs, led customer management teams, supervised branch operations, and supported business onboarding and operations at scale.

I excel at coordinating cross-functional teams to ensure smooth service delivery, improving customer engagement, and driving measurable business growth. My strengths include campaign management, telemarketing, communication, operations management, and producing performance reports to guide strategic decisions.

Experience

Work history, roles, and key accomplishments

PB

Current

Client Experience - CX

Current

Porter Bangladesh

Feb 2024 - Present (1 year 11 months)

Manage client communication, business onboarding, and operations support to ensure smooth service delivery while assisting in business growth and marketing activities.

Client Onboarding Client Communication Operations Support Service Delivery Marketing Coordination Stakeholder Management

SH

Ad Expert

ShopUp

Jan 2022 - Dec 2023 (1 year 11 months)

Managed Facebook Ads campaigns for SMEs, optimizing ROAS and budget utilization while analyzing performance and delivering campaign reports.

Facebook Ads ROAS Campaign Management Reporting Digital Marketing Budget Management

AD

Branch Manager

Athena's Furniture & Home Decor

Jan 2021 - Dec 2022 (1 year 11 months)

Supervised daily branch operations, managed sales targets and staff performance, and ensured customer satisfaction and inventory availability.

Branch Operations Sales Management Staff Supervision Inventory Management Customer Satisfaction KPI Tracking

SS

TeleSales Specialist

Skytech Solutions

Jan 2019 - Dec 2021 (2 years 11 months)

Conducted outbound calls for lead generation and sales follow-ups, achieving top performance rankings for call quality and sales conversion.

Telesales Lead Generation Outbound Calling CRM

DL

Team Leader

Digicon Technologies Limited

Jan 2018 - Dec 2020 (2 years 11 months)

Led a customer management team handling service queries, enforced service quality standards, and improved customer satisfaction metrics.

Team Leadership Customer Management Quality Query Resolution Performance Monitoring Training

BL

E-commerce Manager

Bizworld International Limited

Jan 2016 - Dec 2017 (1 year 11 months)

Managed e-commerce operations including online store management, order processing, and digital marketing coordination to support sales growth.

E Commerce Operations order fulfillment Digital Marketing Sales Support Inventory Coordination

GS

Office Executive

Globe Security Services

Jan 2013 - Dec 2015 (2 years 11 months)

Performed administrative and office management tasks to support operations and maintain workplace efficiency.

Office Management Administrative Support Documentation Communication Scheduling Record keeping

Education

Degrees, certifications, and relevant coursework

US

University of Scholars

Bachelor of Science, Computer Science & Engineering

Completed a Bachelor of Science with a concentration in Computer Science & Engineering in 2021.

PI

Patuakhali Polytechnic Institute

Diploma in Engineering, Electronics

Completed a Diploma in Engineering with a concentration in Electronics in 2016.

Tech stack

Software and tools used professionally

Gmail

Teamleader

Canva

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Tanzim Bin Yunus - Client Experience - CX - Porter Bangladesh | Himalayas