Open to opportunities

Saeed Affan

@saeedaffan

Message

Senior ServiceNow Architect and Lead Platform Engineer specializing in enterprise-scale automation.

United States

Message

What I'm looking for

I seek a senior platform/ServiceNow architect role focused on automation-first design, secure enterprise integrations, CI/CD, and measurable performance and governance improvements.

I am a Senior ServiceNow Architect and Lead Platform Engineer with 12+ years designing, building, securing, and scaling global ServiceNow environments for regulated enterprise and federal customers. I specialize in ITSM, ITOM, CMDB, integrations, Flow Designer, Service Portal, platform governance, CI/CD, and performance optimization, and I have delivered highly available, automated solutions supporting 100K+ users.

Throughout my career I have led platform architecture, multi-instance strategies, complex automation frameworks, and secure API integrations while implementing DevOps pipelines, ATF testing, and upgrade/regression strategies. I focus on automation-first design, platform security and compliance, and measurable performance improvements that improve operational resilience and developer velocity.

Experience

Work history, roles, and key accomplishments

Current

ServiceNow Solution Architect

Current

Rackner

Oct 2023 - Present (2 years 4 months)

Architect and lead enterprise-scale ServiceNow platform engineering across ITSM, ITOM, CMDB, integrations, and CI/CD, delivering secure automation and instance strategies for large regulated environments supporting 100K+ users.

ITSM ITOM REST APIs CI CD Flow Designer

Senior ServiceNow Developer

CISPoint

Jan 2020 - Sep 2023 (3 years 8 months)

Designed and developed large-scale scoped applications, high-throughput integrations, Service Portal components, and enterprise DevOps pipelines, improving platform stability and deployment automation.

AngularJS CI CD GitHub Jenkins ATF

ServiceNow Developer

Trianz

Jun 2016 - Dec 2019 (3 years 6 months)

Customized ITSM, CMDB and ITOM modules and built secure enterprise API integrations and orchestration workflows, leading upgrades and performance optimizations across instances.

ITSM Discovery Orchestration SLA Management Performance Analytics

ServiceNow Developer

OSIbeyond

Jun 2014 - May 2016 (1 year 11 months)

Administered and customized core ITSM, CMDB, Discovery and workflow automation while implementing ACL strategies and supporting lifecycle operations including upgrades and regression testing.

ITSM Discovery ACLs Patch Management Clone Refreshes Notifications