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Sharoon Thomas

@sharoonthomas

ServiceNow architect driving scalable platform strategy and governance.

United States
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What I'm looking for

I seek a senior platform or architecture role where I can lead ServiceNow strategy, enforce governance, enable CI/CD, and align platform capabilities with business outcomes.

I am a ServiceNow Platform Strategy Architect with over 11 years delivering enterprise solutions across ITSM, ITOM, ITBM, GRC, SecOps, HRSD, and CSM. I focus on platform architecture, CMDB modeling, multi-instance design, and governance to support scalability and performance.

I have strong hands-on development skills, including JavaScript (ES6+), Glide API, Flow Designer, IntegrationHub, REST/SOAP integrations, and MID Server. I enable CI/CD, version control, and upgrade strategies to ensure stable, secure delivery.

In leadership roles I have defined enterprise-wide architecture and roadmaps, established CoE practices, and advised executives on adoption strategy and ROI optimization. I’ve led technical teams through design reviews, sprint planning, and code quality assurance while maintaining alignment with ITIL standards.

I hold ServiceNow certifications (CAD, CIS, CSA) and ITIL v4 Foundation, and I bring experience integrating cloud platforms (AWS, Azure, GCP), security controls, and governance frameworks to drive measurable platform value.

Experience

Work history, roles, and key accomplishments

FS

ServiceNow Technical Lead

Futran Solutions

Feb 2021 - Jul 2023 (2 years 5 months)

Designed end-to-end ServiceNow solutions for ITSM, ITOM and GRC; led technical teams, architected CMDB and service mapping, and implemented secure integrations using MID Server and OAuth/SAML.

EI

ServiceNow Senior Developer

eG Innovations

Sep 2017 - Dec 2020 (3 years 3 months)

Led ITOM and HRSD module implementations, built complex automations with Flow Designer and IntegrationHub, and developed custom REST/SOAP APIs to integrate ServiceNow with third-party systems.

Education

Degrees, certifications, and relevant coursework

UU

Urban University

Bachelor of Science, Computer Science

Bachelor's degree in Computer Science covering core topics in computing and software development.

Tech stack

Software and tools used professionally

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