Sharoon Thomas
@sharoonthomas
ServiceNow architect driving scalable platform strategy and governance.
What I'm looking for
I am a ServiceNow Platform Strategy Architect with over 11 years delivering enterprise solutions across ITSM, ITOM, ITBM, GRC, SecOps, HRSD, and CSM. I focus on platform architecture, CMDB modeling, multi-instance design, and governance to support scalability and performance.
I have strong hands-on development skills, including JavaScript (ES6+), Glide API, Flow Designer, IntegrationHub, REST/SOAP integrations, and MID Server. I enable CI/CD, version control, and upgrade strategies to ensure stable, secure delivery.
In leadership roles I have defined enterprise-wide architecture and roadmaps, established CoE practices, and advised executives on adoption strategy and ROI optimization. I’ve led technical teams through design reviews, sprint planning, and code quality assurance while maintaining alignment with ITIL standards.
I hold ServiceNow certifications (CAD, CIS, CSA) and ITIL v4 Foundation, and I bring experience integrating cloud platforms (AWS, Azure, GCP), security controls, and governance frameworks to drive measurable platform value.
Experience
Work history, roles, and key accomplishments
ServiceNow Platform Architect
Bluestone Innovations
Aug 2023 - Present (2 years 2 months)
Defined enterprise-wide ServiceNow architecture, roadmap, and governance across multiple business units; established CI/CD pipelines and automated deployments to improve stability and scalability.
ServiceNow Technical Lead
Futran Solutions
Feb 2021 - Jul 2023 (2 years 5 months)
Designed end-to-end ServiceNow solutions for ITSM, ITOM and GRC; led technical teams, architected CMDB and service mapping, and implemented secure integrations using MID Server and OAuth/SAML.
ServiceNow Senior Developer
eG Innovations
Sep 2017 - Dec 2020 (3 years 3 months)
Led ITOM and HRSD module implementations, built complex automations with Flow Designer and IntegrationHub, and developed custom REST/SOAP APIs to integrate ServiceNow with third-party systems.
ServiceNow Developer
Ripton Solutions
Mar 2014 - Jul 2017 (3 years 4 months)
Developed and customized ITSM modules using JavaScript and Glide API; created client scripts, business rules, and workflows to automate incident, problem, and change processes.
Education
Degrees, certifications, and relevant coursework
Urban University
Bachelor of Science, Computer Science
Bachelor's degree in Computer Science covering core topics in computing and software development.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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