Muhammad Shuaibu
@muhammadshuaibu1
Dedicated customer care representative with a passion for growth.
NigeriaWhat I'm looking for
I am a certified Customer Care Representative with a Bachelor of Arts Degree in History from Sule Lamido University. My experience spans various roles, including customer service and administrative positions, where I have honed my communication skills and ability to work effectively both independently and as part of a team.
Throughout my career, I have demonstrated a strong commitment to professional development and growth. I have worked with Smartcash PSB as a Customer Care Representative and have experience in agency banking and front desk operations. My ability to quickly learn and implement new procedures has been a key asset in my roles.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
Smartcash PSB
Jan 2024 - Dec 2025 (1 year 11 months)
Provided exceptional customer support, resolving inquiries and issues efficiently to ensure customer satisfaction. Maintained accurate records of customer interactions and transactions.
BVN Enrolment and Agency Banking Field Agent
Readycash/Parkway
Jan 2022 - Dec 2024 (2 years 11 months)
Conducted BVN enrollments and managed agency banking operations, ensuring compliance with regulatory requirements. Assisted customers with various banking transactions and inquiries.
Front Desk Officer/Customer Service
Innovative School Of Management Studies
Jan 2019 - Dec 2021 (2 years 11 months)
Managed front desk operations, including greeting visitors, answering phones, and directing inquiries. Provided administrative support to various departments, ensuring smooth daily operations.
Education
Degrees, certifications, and relevant coursework
Sule Lamido University K/Hausa
Bachelor of Arts, History
Completed a Bachelor of Arts degree with a focus on History. Gained comprehensive knowledge in historical analysis and government studies.
Government Day Secondary School Birniwa
Secondary School Certificate Examination, General Studies
Obtained the Secondary School Certificate Examination. Developed foundational knowledge across various subjects.
Birniwa Special Primary School
First School Leaving Certificate, Primary Education
Completed primary education and received the First School Leaving Certificate. Acquired basic literacy and numeracy skills.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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