I seek opportunities to build meaningful client relationships, drive satisfaction, and deliver measurable results.
Open to opportunities
Sadhwin Kiran
@sadhwinkiran
I thrive on building strong relationship and helping clients achieve success with tailored solution.
IndiaWhat I'm looking for
As a Customer Success Associate, I drive client satisfaction, retention, and product adoption. I ensure seamless onboarding, address concerns proactively, and improve NPS with exceptional service. By monitoring customer health, I identify at-risk accounts, find growth opportunities, and support upselling strategies while ensuring timely issue resolution for an outstanding experience.
Experience
Work history, roles, and key accomplishments
NE
Current
Customer Success Operations Associate
Nearsite
May 2026 - Present (4 months)
Managed booking information and resolved customer/operational tickets, coordinating with stakeholders. Built an AI-assisted internal application using ChatGPT and Claude to automate data extraction, reducing manual work by approximately 3 hours.
Current
Customer success executive
Vizmo
Feb 2024 - Present (2 years 7 months)
As a Customer Success Associate, I excel at fostering client relationships, ensuring satisfaction, and driving product adoption. I proactively address challenges, deliver seamless onboarding, and identify growth opportunities. Focused on client retention and success, I prioritize timely support and create strategies for sustainable business outcomes.
VI
Customer Success Associate
Vizmo
Feb 2024 - Apr 2026 (2 years 2 months)
Managed end-to-end customer lifecycle for 40+ SaaS accounts, achieving 95% retention, renewal, and CSAT. Conducted QBRs, health checks, onboarding, and cross-functional collaboration.
Education
Degrees, certifications, and relevant coursework
Reva University
Btech, Mechatronics
2020 - 2023
Grade: 8.9
RU
Reva University
Bachelor of Technology, Mechatronics Engineering
Pursued a Bachelor of Technology in Mechatronics Engineering.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
IndiaAuthorized to work in
Salary expectations
750k-900k INR
Social media
Job categories
Skills
Communication SkillsProject ManagementProblem SolvingClient CommunicationClient EngagementClient ServicesClient SuccessClient ServicingClient ManagementCustomer Relationship ManagementCustomer SuccessSaaS Account ManagementCustomer OnboardingProduct AdoptionCustomer Lifecycle ManagementCustomer OperationsCustomer SupportEscalation ManagementRenewalsUpsellingCross SellingQBRsCustomer HealthProcess ImprovementAI Powered Workflow Automation
Interested in hiring Sadhwin ?
You can contact Sadhwin and 90k+ other talented remote workers on Himalayas.
Message SadhwinGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
