mythri kumar Alajangi
@mythrikumaralajangi
Customer-focused Customer Success professional driving product adoption and retention.
IndiaWhat I'm looking for
I am a customer-focused professional with around 2 years of international customer support and client success experience across e-commerce and SaaS environments. I consistently deliver high CSAT scores through empathetic, timely support, managing both voice and non-voice channels while collaborating cross-functionally to resolve issues and improve processes.
I have supported European customers, handled onboarding and retention activities, and used multiple CRM and ticketing tools to meet SLAs and KPIs. I bring strong communication, analytical problem-solving, and adaptability to new SaaS tools, and I seek to contribute as a Customer Success Associate to enhance onboarding and lifecycle experiences.
Experience
Work history, roles, and key accomplishments
Customer Delight Associate
Zomato
Nov 2024 - Present (1 year 7 months)
Provide real-time support via chat, email, and phone for delivery and refund issues, maintaining 95%+ CSAT while managing 75–100 interactions daily and driving process improvements through cross-functional collaboration.
Delivered chat and email support to European customers handling account, order, and billing issues, consistently exceeding KPIs and maintaining 95% CSAT while documenting findings and recommending process improvements.
Education
Degrees, certifications, and relevant coursework
K.G.R. L College
Master of Business Administration, Human Resources
Grade: 72%
Completed a Master of Business Administration with a specialization in Human Resources, achieving 72%.
S.L.T. N Degree College
Bachelor of Commerce, Commerce
Grade: 73%
Completed a Bachelor of Commerce degree, achieving 73%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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