Open to opportunities

Saket Pandey

@saketpandey

Message

Customer Success professional driving onboarding, product adoption, and retention for B2B SaaS clients.

India

Message

What I'm looking for

I’m looking for a Customer Success Associate or Key Account Manager role at a growth-stage startup, where I can drive onboarding and product adoption, improve customer health, and strengthen renewals through proactive, data-driven account management.

I’m a Customer Success professional with 2+ years of experience managing a portfolio of 18 B2B SaaS clients—from small staffing firms to large corporates—across onboarding, implementation, product adoption, and customer lifecycle management. I sustain a CSAT score above 70% by delivering product demonstrations, user training, UAT, and value-driven business reviews.

I drive retention through proactive account management, monitoring customer health and engagement metrics to flag adoption risks early. I partner cross-functionally with Product, Engineering, Sales, and Support—gathering requirements, configuring solutions, resolving issues, and improving onboarding documentation—while tracking account health and engagement in CRM systems, Excel, and reporting dashboards. I’m seeking a Customer Success Associate or Key Account Manager role at a growth-stage startup.

Experience

Work history, roles, and key accomplishments

Implementation Specialist – Client

Talent Recruit Software Ltd.

Apr 2024 - Jun 2026 (2 years 2 months)

Managed onboarding, implementation, and post-go-live support for a portfolio of 18 B2B SaaS clients, delivering 7 end-to-end implementations and 9 client onboardings while sustaining CSAT above 70%. Ran product demonstrations, user training and UAT, gathered requirements with Product/Engineering for solution configuration, monitored customer health for retention risk, and supported renewals throug