Open to opportunities

Prasham Jhaveri

@prashamjhaveri

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Customer-focused SaaS professional driving onboarding and retention success.

India

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What I'm looking for

I seek a role in a dynamic company that values customer success and offers opportunities for professional growth and collaboration.

I am a customer-obsessed SaaS professional with over 3 years of experience in driving onboarding success, retention, and growth across various accounts. My proven track record includes delivering 100% of engagement targets and reducing time-to-value through consultative, data-driven customer success strategies. I excel at collaborating with Sales, Product, and Support teams to craft seamless experiences that maximize customer lifetime value.

At ZLURI, I played a pivotal role in securing 11 customer wins by identifying high-potential accounts and aligning onboarding strategies. My proactive approach to client relationships, including regular check-ins and value-driven conversations, has ensured long-term satisfaction and retention. I have streamlined internal processes to enhance the customer journey, improving engagement and issue resolution times significantly.

Previously, at WHATFIX, I contributed to securing new business opportunities and improving sales pipeline management. My ability to mentor junior representatives and implement CRM best practices has helped scale outreach efficiency and engagement quality. I am passionate about delivering customized solutions that enhance client satisfaction and drive upsell opportunities.

Experience

Work history, roles, and key accomplishments

Inbound SDR & Client Success Associate

ZLURI

Aug 2023 - Mar 2025 (1 year 7 months)

Hit 100% of engagement & retention targets in Q2 & Q4 2024 by qualifying inbound leads and advancing them through proactive onboarding workflows. Owned and nurtured key client relationships through proactive check-ins, value-driven conversations, and consistent follow-ups to ensure long-term satisfaction and retention. Led onboarding and delivered tailored product training, empowering clients to m

Customer Onboarding Client Relationship Management Pro Product Adoption Cross Functional Collaboration Retention

Business Development & Account Growth Associate

WHATFIX

Mar 2022 - Aug 2023 (1 year 5 months)

Secured 12 new business meetings in Q2 2023, with 8 progressing as qualified, high-value opportunities, contributing to 75% attainment of the Q4 2022 revenue target. Leveraged marketing strategies, use cases, and case studies to prospect, qualify leads, and manage the sales pipeline to closure. Proactively monitored conversion rates, time-to-close metrics, and onboarding success, helping reduce sa

Business Development Lead Qualification Sales Pipeline Management Sales Forecasting Marketing Strategies Cross Functional Collaboration

Education

Degrees, certifications, and relevant coursework

Lala Lajpatrai College, Mumbai

BMS, Management Studies

Grade: 75.05%

Completed a Bachelor of Management Studies, focusing on core business principles and management practices. Developed foundational knowledge in areas such as finance, human resources, and operations.

K.C. College

HSC, Commerce

Grade: 81.85%

Completed Higher Secondary Certificate with a focus on Commerce. Studied subjects including accounting, economics, and business studies.

Dhirubhai Ambani International School

IGCSE, General

Grade: 73.40%

Achieved the International General Certificate of Secondary Education. Gained a broad foundation across various subjects, preparing for further academic pursuits.

Symbiosis Institute of Business Management, Bengaluru (SIU Pune)

MBA, Marketing

Grade: 6.47 GPA

Activities and societies: 1st Place – Hunar Leadership Case Study Challenge (Zonal), Core Committee – Cultural & International Relations, SIBM, Top 10 – Priysm 360 Marketing Challenge, SIBM

Pursued a Master of Business Administration with a specialization in Marketing. Gained expertise in strategic marketing, consumer behavior, and market analysis.