At TermScout, I manage customer queries and communication through email and meetings, providing timely solutions and follow-ups. I support renewals and retention by identifying churn risks and addressing customer concerns.
I also identify upsell and expansion opportunities based on customer needs. I collaborate with Product, Operations, and other internal teams to resolve issues and improve the customer experience.
At TermScout, I created customer enablement materials, Customer Success playbooks, and customer journey documentation to structure and improve the Customer Success function.
Previously, as a People Success Intern at Recruit CRM, I served as a primary point of contact for candidates, maintained records in ATS/CRM platforms, and coordinated workflows and onboarding activities with internal stakeholders and hiring managers.
