Abhishek bhatt

Led early-stage client onboarding and adoption for an AI-powered healthcare platform, driving first-90-day retention and product-market fit across enterprise accounts. Served as the liaison to product/engineering to translate clinical requirements into improvements, improving platform usability and reducing time-to-value for new accounts.

Owned full lifecycle management for 15 enterprise SaaS accounts, leading onboarding, training, renewal negotiation, and escalation handling for US/UK/Canada clients. Improved SLA adherence and reduced response time by 25%, maintained 95%+ satisfaction, and achieved zero repeat escalations over 6 months.

Executed manual testing across 100+ test cases per release cycle, validating bi-weekly sprint releases and reducing post-release defect rates by ~20%. Documented detailed bug reports and collaborated with engineering via JIRA to accelerate fixes and improve product stability.

Managed 180+ support interactions monthly via HubSpot across live chat and email, maintaining a 5-minute first-response time and 24–48 hour resolution window. Delivered 98% CSAT through troubleshooting, implementation guidance, and proactive feature adoption coaching for enterprise clients.

Handled 80+ non-voice support interactions daily (chat and email) for a US-based client using Zendesk while maintaining full SLA compliance. Delivered 95%+ CSAT through timely, accurate, and empathetic resolution of customer queries.

Managed 90+ inbound customer calls daily for an e-commerce client, consistently meeting quality and customer satisfaction KPIs. Built strong skills in active listening, empathetic communication, and rapid problem resolution in a high-pressure metrics-driven environment.

Completed a B.Tech in Mechanical Engineering at Punjab Technical University.

Completed Senior Secondary (Class XII) in Science from DAV Sen. Sec. School under CBSE.