ABAvantika Badgujar
@avantikabadgujar
Customer Success Manager focused on data-driven onboarding, retention, and cross-functional product advocacy.
IndiaWhat I'm looking for
I am a Customer Success professional who excels at turning customer challenges into lasting value through data-driven insights and proactive communication. I drive faster time-to-value by redesigning onboarding and leveraging AI-assisted workflows to improve activation and adoption.
Across SaaS environments, I’ve reduced client activation time by 25%, cut support response times and drop-offs, and lifted CSAT and retention through streamlined processes and clear documentation. I partner with product and engineering teams to surface feedback, accelerate issue resolution, and increase feature adoption.
I bring a pragmatic, collaborative approach to customer advocacy, backed by certifications in product management, data analytics, and project management. I prioritize measurable outcomes that help customers succeed and companies grow.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
The 27 Parallel
Jan 2025 - Present (11 months)
Diagnosed workflow inefficiencies and implemented AI-powered onboarding systems, reducing client activation time by 25% and improving overall customer experience. Built documentation and training resources to streamline escalations and partnered with product and engineering to drive higher product adoption.
Customer Success Manager
Interview Kickstart
Jul 2024 - Dec 2024 (5 months)
Redesigned onboarding workflows to reduce drop-offs by 15% and boosted product adoption through user insights; improved CSAT by 15% in two months and optimized Freshdesk workflows to cut response times by 20%.
Marketing Executive
Jumpin Heights
Jul 2022 - Jun 2024 (1 year 11 months)
Delivered 25% revenue growth by optimizing the customer journey and executing data-driven engagement campaigns; improved operational efficiency by 30% through cross-team collaboration and increased satisfaction scores by 15%.
Customer Success Associate
Badoo - Bumble
Mar 2020 - Jul 2023 (3 years 4 months)
Maintained 95%+ CSAT through empathetic multichannel SaaS support, resolved escalations 2× faster and collaborated with product to raise feature adoption by 15%, contributing to a 12% YoY retention increase.
Education
Degrees, certifications, and relevant coursework
DUDuke University
Post Graduate Certificate in Product Management, Product Management
2025 - 2025
Completed a Post Graduate Certificate in Product Management focusing on product strategy and execution.
COCoursera
Data Analytics Certification, Data Analytics
2025 - 2025
Completed a Data Analytics certification covering data analysis techniques and tools.
COCoursera
Project Management Certification, Project Management
2025 - 2025
Completed a Project Management certification covering project planning and execution methodologies.
Pugmarks
Diploma in Adventure Tourism, Adventure Tourism
2020 - 2021
Completed a Diploma in Adventure Tourism focusing on adventure tourism operations and safety practices.
JCJai Hind College
BVOC (Honors), Travel & Tourism
Activities and societies: Active involvement in departmental events and contributions to symposiums
Completed a BVOC in Travel & Tourism (Honors) with active involvement in departmental events and symposium contributions.
Availability
Location
IndiaAuthorized to work in
Job categories
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