Sabelo Manqele

As an IT Specialist, I assist internal staff with technical issues for both local and international offices, handle client technical queries, and contribute to the tech knowledge base. My role includes troubleshooting, system improvements project management, and providing support for web systems and mobile applications.

As a Product Replacement Advisor, I handled customer inquiries and provided support for product-related issues, ensuring customer satisfaction and effective communication.

In my role as a Tech Support Specialist, I assist end-users with computer and system-related issues, provide remote assistance, and perform network checks. I also manage Active Directory and Office 365 administrative duties, and troubleshoot VPN and audio issues.

In my role as a Verifications Advisor, I was responsible for verifying customer information and ensuring compliance with company policies while providing excellent customer service.

As an Apprentice Radio Frequency Technician, I gained hands-on experience in radio frequency technology, assisting in installations and troubleshooting.

As a Web Developer, I was responsible for creating a web-based system, working as a junior PHP developer, and managing mySQL databases.

In my role as a System Developer, I developed a school management system using C#, managed SQL databases, and led a team in project execution.

Completed an online Data Engineering Course, which included modules on Data Science, Statistics, and Data Analytics.

Completed a National Diploma in Information Technology, covering various modules including Information Systems, Development Software, and Technical Programming.

Obtained a Certificate in Computer Technical Support, focusing on basic electronics, computer maintenance, and programming.

Completed Grade 12 (Matric) at Riverdene Secondary, which provided foundational education and skills necessary for further studies.