Sizwe Zulu
@sizwezulu
Experienced IT technical support specialist focused on reliable solutions.
South AfricaWhat I'm looking for
I am an experienced IT technical support specialist with a proven record of diagnosing and resolving hardware, software, and network issues across multiple organisations. I have supported installations, upgrades, data migrations and client-facing support tasks while maintaining service-desk processes and cybersecurity best practices.
Over my career I have worked in roles including IT Technical Support, Junior IT Support, Support Upgrades Consultant and KYC Data Analyst, where I managed incident logging, escalation, TeamViewer access, data migration and client communication to ensure timely resolution and accurate reporting.
I bring practical certifications and hands-on experience with system support, CCNA fundamentals and A+ level knowledge, and I seek to contribute dependable technical support, process improvement and strong customer service to a collaborative IT team.
Experience
Work history, roles, and key accomplishments
IT Technical Support
Ugwebu Trading and Projects
Sep 2017 - Present (8 years 2 months)
Provide IT technical support including diagnosing and troubleshooting hardware, software, and network issues, maintaining IT equipment, and enforcing cybersecurity best practices.
Support Upgrades Consultant
Sage Pastel Accounting
Aug 2015 - Apr 2016 (8 months)
Managed installations, performance monitoring, fault diagnosis and rectification for Sage Pastel, monitored the service desk, assisted clients with TeamViewer access, data migration, and company registration.
Software Support Consultant
Phat Concept
Jul 2013 - Jul 2014 (1 year)
Provided after-sales support for BlackBerry devices including app installation, software upgrades, and device backup.
KPPerformed independent customer file reviews per checklists and policy, produced daily progress and exception reports, maintained Excel records, and escalated issues to Compliance as needed.
Data Capturer
GUMA Smart Cards
Jun 2011 - Jul 2011 (1 month)
Captured delegates' information into the database, verified delegate details, and issued smart cards.
Junior IT Technical Support
TCM
Nov 2014 - Present (11 years)
Installed and configured computers, diagnosed and resolved hardware and software faults, logged staff queries, and updated and closed support calls.
Junior IT Technical Support
Tourvest Destination Management
Installed and configured computers, diagnosed and resolved hardware and software faults, logged and updated staff support queries, and ensured timely call closure.
Education
Degrees, certifications, and relevant coursework
Phefeni Senior Secondary School
Matric, General Secondary Education
Completed Matric at Phefeni Senior Secondary School in 2017.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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