Sanele Mhlongo

I am an experienced IT Support Analyst with over five years of hands-on experience in providing exceptional technical support and problem-solving solutions. Holding a Diploma in Information Technology, I have a solid foundation in various IT domains, including network management, system administration, and software troubleshooting.

Throughout my career, I have had an opportunity to work in a sales environment and honed my skills, where I mastered the art of customer care and developed a keen ability to communicate complex technical concepts to non-technical users. As brief as my sales experience is, it equipped me with a unique blend of technical expertise and customer service acumen, allowing me to effectively bridge the gap between IT and end-users.

I am passionate about leveraging my skills to enhance user experiences, streamline IT processes, and ensure the smooth operation of technology systems. My proactive approach, combined with a commitment to continuous learning, enables me to stay ahead of industry trends and deliver the highest level of support.