I am looking for any entry level position within the field of IT.
Tswarelo Tevin
@tshwarelotevin
Passionate Business Information Technology Graduate seeking entry-level IT Support Technician Role.
What I'm looking for
I am a passionate Business Information Technology Graduate from the University of Johannesburg. During my time at the Department of Home Affairs, I gained valuable experience in technical troubleshooting and SLA compliance. I am highly adaptable, a fast learner, and enjoy continuous learning. My motivation lies in providing exceptional customer service and resolving customer issues.
With a strong analytical mindset, excellent time management, and problem-solving skills, I am able to effectively communicate with both verbal and written communication. I am adaptable to different situations and thrive in a customer-oriented environment.
My technical skills include C#, HTML, Windows operating systems, Microsoft Office, and CSS. I have experience in software and network troubleshooting, repairing and replacing computer components, supporting staff with hardware and software issues, and training staff on new software. I also have experience in IT hardware inventory and asset management tasks, as well as providing technical support through phone calls and emails.
Experience
Work history, roles, and key accomplishments
Scanner (IT Digitisation project)
Department of Home Affairs
Jan 2023 - Present (2 years 5 months)
Acquired experience in software and network troubleshooting, repairing and replacing computer components, supporting staff with hardware, software, and network issues, testing new hardware and software, training staff on new software, IT hardware inventory and asset management tasks, providing technical support through phone calls and emails, and escalating issues where required.
Delivery Specialist
Nakmato Projects (PTY-LTD)
Jun 2022 - Dec 2021 (-1 years 6 months)
Delivered food to schools, conducted stocktaking, and handled invoicing.
Education
Degrees, certifications, and relevant coursework
Tswarelo hasn't added their education
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