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Lethu User

@lethuuser

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IT Technician at KwaZuluNatalTourismandFilmAuthority who streamlined backups and data integrity checks.

South Africa

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At KwaZuluNatalTourismandFilmAuthority, I managed user accounts and maintained Sage Evolution, MS Office 365, Adobe Suite, and SharePoint. I streamlined backup processes and scheduled data integrity checks to safeguard digital assets and support business continuity.

Earlier, I built and tested reusable PHP and C# ASP.NET modules at ZeroGravityCloud, and refactored RESTful endpoints while introducing automated testing pipelines. My experience also includes IT support, helpdesk tickets, hardware and software troubleshooting, and network monitoring.

Experience

Work history, roles, and key accomplishments

IT Technician / Administrator

KwaZulu-Natal Tourism and Film Authority

Aug 2020 - Dec 2024 (4 years 4 months)

Managed user accounts and maintained systems including Sage Evolution, MS Office 365, Adobe Suite, and SharePoint. Responded to helpdesk tickets, arranged hardware repairs, installed software, monitored network, and streamlined backup processes.

Sage Evolution Microsoft Office 365 Adobe Creative Suite SharePoint Solarwinds Help Desk Network Monitoring Backup Management

IT Trainee

Transnet Engineering

Jan 2019 - Jan 2020 (1 year)

Installed and configured software and computer systems, troubleshot hardware and software issues, developed and maintained programs using Excel macros, and provided technical support to colleagues.

Software Installation hardware troubleshooting Excel Macros Technical Support

Software Developer

ZeroGravityCloud

Sep 2018 - Nov 2018 (2 months)

Built and tested reusable modules in PHP and C# ASP.NET, solved complex performance and architectural problems, and enhanced API integration workflows by refactoring RESTful endpoints and introducing automated testing pipelines.

PHP C# .NET REST APIs Testing Automation Performance Optimization

IT Support

AME Africa

Jul 2017 - Jul 2018 (1 year)

Identified hardware and software solutions, fixed technical issues, installed hardware and software, resolved network issues, supported roll-out of new applications, and tested new technologies.

hardware troubleshooting Software Installation Network Support New Application Roll Out