Open to opportunities

Rz Sht

@rzsht

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Business development and client relations professional driving growth through strategic partnerships and CRM.

Nepal

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What I'm looking for

I seek a growth-oriented role where I can drive business development and client success using CRM-led strategies, cross-functional collaboration, and mentorship opportunities.

I am a business development and client relations professional with a proven history of driving enrollment, sales, and market expansion across education, sustainability, and service sectors.

I excel at lead generation, consultative selling, and CRM-driven pipeline management, having closed agreements and improved conversion rates in remote and in-person roles.

My background includes building strategic partnerships, mentoring teams, and aligning sales strategies with brand and sustainability goals, notably leading sustainable product campaigns and international distributor relationships.

I am collaborative and data-informed, skilled in market research, sales analytics, presentation, and project supervision to deliver measurable growth and stronger client engagement.

Experience

Work history, roles, and key accomplishments

Student Relations Specialist

Techskills Institute

Jan 2024 - Dec 2025 (1 year 11 months)

Built and maintained relationships with prospective students to drive enrollment, qualifying leads through targeted outreach and delivering presentations that improved conversion rates. Managed CRM pipelines, negotiated enrollment agreements, and collaborated with teams to streamline the student experience.

Lead Generation CRM Presentation Enrollment management Negotiation Pipeline Management Cross Functional Collaboration

Academic Counsellor

IIDE India

Jan 2023 - Dec 2024 (1 year 11 months)

Engaged prospective students via outreach and webinars to drive enrollments and guided applicants through admissions, course selection, and fee processes. Monitored student progress, maintained records, and prepared enrollment reports while coordinating with international teams.

Admissions Webinar Coordination CRM Reporting Career Guidance

Business Development - Lead

Auxilio Business Solutions

Jan 2022 - Dec 2023 (1 year 11 months)

Assessed client needs and cultivated new business through leads and referrals, presenting tailored solutions to drive growth and strengthen partnerships. Managed client relationships via CRM, leveraged social media for prospecting, and mentored new team members.

Business Development Client Management CRM Prospecting Sales Strategy Mentoring Solution Selling

Business Development & Design Head

Atisha Eco Studio

Jan 2018 - Dec 2022 (4 years 11 months)

Led sustainable product campaigns and secured global retail and distributor partnerships, aligning sales strategies with environmental values. Oversaw design development, sourced ethical materials, and collaborated with creative teams to strengthen brand identity.

Product Development Partnership Development Sales Strategy Sourcing Brand Development Design Management Project Management

Contact Center Quality Coach

Subisu Pvt. Ltd.

Jan 2015 - Dec 2018 (3 years 11 months)

Coached customer service representatives to improve performance through call monitoring, quality assessments, and targeted training programs, resulting in improved service standards and compliance. Implemented data-driven improvement strategies and developed learning resources.

Quality Assurance Coaching Performance Analysis Compliance KPI Tracking

Customer Relations

National Car Rentals

Managed customer interactions and resolved service issues to maintain satisfaction and retention in a high-volume rental environment. Provided front-line support and facilitated smooth transaction processes.

Customer Service Client Communication Relationship Building CRM Front Line Support

Senior Sales Executive

Surfnet Pvt. Ltd.

Drove sales initiatives, trained staff, and supported business growth through lead generation and client engagement activities. Contributed to sales strategy and team capability building.

Training Lead Generation Client Engagement Sales Strategy Mentoring CRM Performance Tracking

Program Director

Prime Times Media Pvt. Ltd.

Directed program operations and content initiatives, coordinating teams and resources to deliver media projects on schedule and aligned with organizational goals.

Program Management Team Coordination Scheduling Stakeholder Management Project Delivery Communication