Rynesha Lyttle
@ryneshalyttle
Dynamic customer service professional with 5 years of experience.
United StatesWhat I'm looking for
I am a dedicated customer service professional with over five years of experience in various roles, including call center and retail environments. My journey has equipped me with a strong foundation in customer care, conflict resolution, and effective communication. I pride myself on my ability to handle multiple tasks efficiently while maintaining a positive attitude and a focus on customer satisfaction.
Currently, I work as a Customer Service Representative at Glaciers Peak Holistic, where I manage inbound and outbound calls, providing accurate information and resolving customer inquiries with professionalism. My previous roles have honed my skills in data entry, problem-solving, and maintaining high performance metrics. I am always eager to learn new skills and adapt to the evolving needs of my customers and the industry.
Experience
Work history, roles, and key accomplishments
Customer Service Rep
Glaciers Peak Holistic
Dec 2022 - Present (2 years 7 months)
Handled inbound and outbound calls with professionalism, providing accurate information regarding products and services. Assisted customers with inquiries, complaints, and issues while ensuring a high level of satisfaction and proficiency in data entry.
Call Center Agent
Storage Asset Management
Jan 2020 - Present (5 years 6 months)
Managed large volumes of customer inquiries via calls, emails, SMS, and text/video chats, identifying customer needs and providing appropriate solutions. Booked reservations for self-storage solutions and facilitated contactless rental and move-in processes.
Amp Qouter
Amp Qouter Goldfein
Aug 2018 - Present (6 years 11 months)
Communicated professionally through phone and email, handling a high outbound call volume while navigating multiple systems. Performed detailed data entry, reviewing and updating claim information, and used problem-solving skills to resolve claims efficiently.
Intake Specialist
Broughton Intake
Mar 2016 - Present (9 years 4 months)
Accepted and made calls to potential customers in a high-volume call center environment, assessing their eligibility for claims related to corporate negligence. Demonstrated empathy towards potential customers and utilized computer skills to navigate various sites.
Education
Degrees, certifications, and relevant coursework
Johnson High School
High School Diploma, General Studies
Completed high school education, gaining foundational knowledge and skills across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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