Rn williams

Answered incoming customer service calls promptly and managed them effectively and efficiently. Addressed questions, educated clients on order status, and redirected calls to subject matter experts as defined in protocols.

Provided excellent customer service and cared for customers. Demonstrated strong verbal and written communication skills, along with problem-solving abilities.

Maintained records of all conversations in the learning management system and met personal/team qualitative and quantitative targets for monitoring students. Demonstrated previous experience in a customer support role.

Provided and maintained a lively and engaging learning environment for students' active participation. Demonstrated customer focus and adaptability to different personality types, along with the ability to multi-task and manage time effectively.

Entered records in the learning system of daily activities and focused on customer adaptability to different personality types. Worked to achieve the day-to-day Customer Service Team's quality and productivity goals, exhibiting a high sense of urgency.

Answered inbound calls from customers and verified member account information. Ensured accurate and efficient handling of customer inquiries.

Answered inbound calls from customers and verified member account information. Maintained accurate records of customer interactions.

Managed large volumes of inbound calls efficiently and identified member needs to accurately enter demographic information. Demonstrated empathy to decrease customer tension and meticulously documented all calls and correspondences.