RøYâL单GhosT Gaming
@rylghostgaming
Experienced Customer Support Executive with a passion for client satisfaction.
IndiaWhat I'm looking for
As a dedicated Customer Support Executive with over 2.5 years of experience in the iGaming industry, I have honed my skills in resolving customer queries efficiently and effectively. My journey has taken me through roles at Jeetwin, Crickex, and Sikwin, where I consistently achieved high customer satisfaction rates, reaching up to 98%. I pride myself on my ability to build rapport with customers, turning interactions into lasting relationships.
In my recent position at Crickex, I developed service procedures and knowledge bases that enhanced our customer support capabilities. My commitment to excellence is reflected in my ability to multitask and work under pressure, ensuring that customer inquiries are resolved within minutes. I am eager to bring my communication, problem-solving, and sales-support skills to a dynamic, customer-focused team, where I can contribute to creating exceptional customer experiences.
Experience
Work history, roles, and key accomplishments
Customer Support Executive
Sikwin
Apr 2025 - Present (5 months)
My primary role was to resolve customer queries and build genuine rapport—transforming service into connection. I’m proud to say that over 75% of my customers became returning, friendly users, and 90% expressed complete satisfaction with the support I provided.
Senior Customer Executive
Jeetwin
Oct 2023 - Present (1 year 11 months)
Highly efficient Customer Support Professional with hands-on experience in delivering rapid resolutions, maintaining a 96% customer satisfaction rate. Adept at handling complaints with consistency, collaborating across teams, and enhancing the overall customer journey through continuous feedback-driven improvements.
Customer Support Executive
Crickex
Mar 2023 - Present (2 years 6 months)
Experienced Customer Support Specialist with a track record of resolving inquiries within 4–5 minutes and achieving a 91% customer satisfaction rate. Skilled in developing service procedures, knowledge bases, and promotional strategies.
Education
Degrees, certifications, and relevant coursework
Unknown School
Higher Secondary, General Studies
2020 - 2022
Grade: 59.9%
Completed higher secondary education in 2022, achieving a 59.9% score.
Unknown School
Matriculation, General Studies
2016 - 2017
Grade: 66%
Completed matriculation in 2017, achieving a 66% score.
Availability
Location
IndiaAuthorized to work in
Job categories
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