Open to opportunities

Rani Bambole

@ranibambole

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Customer Support Professional specializing in live chat, email, and account/payment issue resolution.

India

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What I'm looking for

I’m looking for a long-term remote role with a global team, focused on high-quality customer support. I want to use my ticket, escalation, and written communication skills to resolve account and payment issues efficiently while maintaining customer satisfaction.

I’m a Customer Support Professional with 2+ yearsof experience in livechat, email, and onlinesupport. I’m skilled in solving account, login, payment, and platform-related issues, handling manyconversations at once while keeping customers happy.

As a CustomerSupport Executive (2024 - Present), I manage ticket and complaint processes, perform escalation management, and support customers on an online gaming platform. I’m known for strong writing, problem‑solving, and relationship‑building, plus maintaining accurate records of customer interactions and issue resolutions. I’m looking for a long‑term remote role with a global team.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Executive

Current

Online Gaming Platform

Jan 2024 - Present (2 years 5 months)

Provided live-chat and email customer support for an online gaming platform, resolving account, login, payment, and platform issues while managing multiple conversations. Maintained accurate ticket records, handled escalations to appropriate departments, and delivered calm, timely responses to improve customer satisfaction.

Live Chat Support Email Support Ticketing Payment Support Complaint Management Escalation Management Written Communication