I am looking for a chat support job
YCLooking for a job
Yogesh Chouhan
@yogeshchouhan
Customer-focused chat support specialist delivering efficient, accurate service.
IndiaWhat I'm looking for
I am a dedicated customer support professional with hands-on experience in live chat, email support, and call-centre operations, committed to resolving issues quickly and maintaining high customer satisfaction. I have handled high-volume chat queues, reduced call handling time through optimized CRM use, and escalated complex issues to senior teams to ensure timely resolution.
With a background in data entry and strong communication skills in English and Hindi, I combine attention to detail with time-management and CRM expertise (Webim, JIRA) to document interactions accurately and protect sensitive information. I seek to contribute my customer-service excellence to a team that values responsiveness and continuous improvement.
Experience
Work history, roles, and key accomplishments
WICurrent
Chat Support Manager
1win
Feb 2025 - Present (9 months)
I was worked as a chat support manager in Igaming company.
Language - English, Hindi
I have used the various software like Webim, Jira, CRM, Slack, Google Translate.
UN
Current
Customer Support Executive
Unknown
Feb 2025 - Present (9 months)
Provide accurate customer support via live chat and email, handling a high-volume queue (90% chat-based) and escalating recurring or complex issues to senior teams to maintain satisfaction.
UN
Call Center Executive
Unknown
Jan 2023 - Dec 2024 (1 year 11 months)
Handled 80+ customer calls daily, addressing inquiries and complaints and reduced call handling time by 15% through optimized CRM usage while documenting interactions accurately.
XP
Data Entry Operator
XpreeBees
Jan 2022 - Nov 2022 (10 months)
Entered large volumes of data accurately into company databases, maintained confidentiality of sensitive information, and assisted with data collection and organization.
Education
Degrees, certifications, and relevant coursework
VP
Veer Sawarkar Government College Pachore
Bachelor of Commerce, Commerce
Pursuing Bachelor of Commerce (first year completed) at Veer Sawarkar Government College Pachore.
LP
Little Angles Public Higher Secondary School Pachore
Higher Secondary Diploma, Higher Secondary
Completed Higher Secondary (Class 12) at Little Angles Public Higher Secondary School Pachore.
Availability
Looking for a job
Location
IndiaAuthorized to work in
Job categories
Customer SupportCustomer Support SpecialistChat Support SpecialistCall Center RepresentativeCustomer Service RepresentativeData Entry OperatorCustomer Support AgentCustomer Support AssociateSenior Customer Support SpecialistCustomer Support RepresentativeCall Center AgentTechnical Support RepresentativeCustomer Service AssociateCustomer Service ExecutiveCustomer Success Executive
Skills
GamblingCasinoCasino Gaming IndustryIGamingRemote TeamRemote WorkChatChat SupportLive ChatLive Chat SupportSlackJira Service DeskAtlassian JIRACRMEmail SupportProfessional Call HandlingTime ManagementCRM ToolsJiraCustomer Service ExcellenceCommunicationInterpersonal SkillsData EntryConfidentialityGmail
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