In the iGaming industry, I provided real-time customer support through chat and handled account, billing, payment, and transaction-related queries. I managed 200+ customer interactions per shift while maintaining quality and response-time targets.
I investigated issues, followed tickets through to resolution, and escalated complex technical cases to technical teams. I also supported training and onboarding for new team members and contributed to workflow improvements aimed at reducing response times and improving first-contact resolution accuracy.
