Paid Mentor

I am a Customer Support Specialist with over 3 years of hands-on experience in the iGaming and betting industry. My approach to customer service is rooted in empathy and logic, ensuring that every client feels heard and valued. I excel in resolving complex issues, whether they involve technical problems, payment delays, or account restrictions. My commitment to delivering clear and effective solutions has consistently resulted in high customer satisfaction.

In my role as a Customer Support Team Lead at 1xBet, I have successfully managed a team of over 50 support agents, enhancing our operational efficiency and improving customer satisfaction metrics. I take pride in my ability to analyze root causes of recurring issues and collaborate with technical teams to optimize our service delivery. My dedication to continuous improvement is reflected in the internal knowledge base I created, which has significantly reduced repetitive queries and improved response accuracy.