Open to opportunities

Ryan Sahijdak

@ryansahijdak

Message

Dynamic Implementation Specialist with a passion for client satisfaction.

United States

Message

What I'm looking for

I am looking for a role that values innovation and collaboration, where I can contribute to impactful projects and continue to grow professionally.

I am a dynamic Implementation Specialist and Content Analyst with over 5 years of experience in tech startups and freelance language services. My proven track record in improving client satisfaction through technical solutions and team leadership has allowed me to thrive in fast-paced environments. I am fluent in multiple languages and possess a strong foundation in project management and content optimization, eager to leverage my diverse skill set in a challenging tech or educational environment.

In my recent role at DocNetwork LLC, I developed and maintained custom web-based electronic health record systems, ensuring robust data integrity and user-friendly interfaces for over 10,000 participants. I provided technical support for 150+ clients, achieving a 98% customer satisfaction rate and a resolution time of under 1 day for 97% of support tickets. My collaborative efforts with cross-functional teams led to significant improvements in client onboarding time and user adoption rates.

Previously, as a Content Analyst for Google through Vaco LLC, I curated language content and managed a team of analysts, driving performance metrics and optimizing workflows. My freelance work as a German Language Translator and Tutor further honed my communication skills and ability to motivate students, fostering a welcoming environment that improved their confidence and performance.

Experience

Work history, roles, and key accomplishments

Implementation Specialist

DocNetwork LLC

Aug 2023 - May 2025 (1 year 9 months)

Developed and maintained custom web-based (SaaS) electronic health record (EHR) systems for a diverse portfolio of clients, ensuring robust data integrity and user-friendly interfaces. Provided technical and consultative support for over 150 clients, achieving a 98% customer satisfaction rate and resolving 97% of support tickets under 1 day. Identified and implemented process improvements that res

SaaS EHR Technical Support Zendesk Data Integration Workflow Optimization Training Documentation

Point of Contact/Content Analyst

Vaco LLC

Aug 2022 - Aug 2023 (1 year)

Curated German and English language content for gTech Search Ads, optimizing client ad networks based on policy guidelines to drive traffic. Managed a diverse team of 12 analysts, providing daily workflow guidance and weekly individual mentorship to ensure project success and fast onboarding for new members. Conducted comprehensive end-of-week data analyses and weekly advertiser appeals reports fo

German English Language Ad Network Team Leadership Data Analysis Performance Metrics Workflow Management Policy Implementation

German Language Translator & Tutor

Freelance

Sep 2015 - Aug 2022 (6 years 11 months)

Provided German-to-English translation services to local residents, specializing in antiquated German handwriting styles for pre-WWI source materials. Established a tutoring service for middle and high school students, improving their classroom performance and confidence in speaking German. Motivated and encouraged students by creating a welcoming learning environment.

Translation Communication Mentoring Curriculum Development

Education

Degrees, certifications, and relevant coursework

University of Michigan-Ann Arbor

Bachelor of Arts, German Studies

Studied German Studies at the University of Michigan-Ann Arbor. Gained a strong foundation in German language and culture.

University of Michigan - Stephen M. Ross School of Business

Master of Management, Management

Completed a Master of Management degree at the University of Michigan - Stephen M. Ross School of Business. Developed skills in business administration and management.