Open to opportunities

Tamia Dorsey

@tamiadorsey

Message

Implementation and client success specialist driving process improvements and effective rollouts.

United States

Message

What I'm looking for

I seek roles where I can lead implementations, improve processes, deliver client success, and use data and AI tools to scale operational impact.

I am an Implementation & Client Success Specialist with 5+ years coordinating cross-functional projects across education, operations, and technology integration.

I lead onboarding, training, workflow mapping, documentation, and task tracking to translate user needs into actionable plans that improve engagement and outcomes.

My project work includes leading a 9th-grade ELA curriculum redesign that contributed to a 15%+ increase in assessment performance and coordinating EdTech rollouts that boosted digital engagement by 25%.

I leverage AI-assisted tools, data dashboards, and clear stakeholder communication to streamline processes, support rollouts, and sustain operational improvements.

Experience

Work history, roles, and key accomplishments

Current

High School English Teacher

Current

Orange County Public Schools

Jan 2024 - Present (1 year 11 months)

Coordinate testing schedules and classroom operations for 120+ students, lead data-driven small project cycles, and implemented AI-assisted workflows to streamline documentation and improve instructional efficiency.

Documentation KPI Tracking Cross Functional Collaboration LMS

Current

Community Operations Coordinator

Current

Independent / Freelance

Jan 2023 - Present (2 years 11 months)

Managed sourcing, procurement, inventory tracking, and distribution workflows for community initiatives delivering supplies to 200+ individuals while coordinating partners and timelines.

Inventory Management Procurement Logistics Workflow Optimization Coordination Documentation Data Tracking Operations

Event Coordinator

Independent / Freelance

Jan 2025 - Dec 2025 (11 months)

Managed multi-day event logistics including scheduling, vendor communication, risk mitigation, and day-of operational workflows to ensure successful execution.

Vendor Management Scheduling Risk Mitigation Documentation Coordination

Project Lead, Curriculum Redesign

Orange County Public Schools

Jan 2024 - Dec 2024 (11 months)

Led redesign and rollout of 9th grade ELA units, developed SOPs and training guides, and tracked assessments contributing to a 15%+ increase in assessment performance.

Project Management Curriculum Design SOP Development Training Assessments Documentation

Implementation Coordinator

EdTech Deployment

Jan 2023 - Dec 2024 (1 year 11 months)

Supported deployment of digital learning tools by coordinating training, building 20+ interactive lessons, and managing adoption tracking that increased digital engagement by 25%.

Testing Documentation LMS

Field Sales Operations Team Lead

AT&T

Jan 2022 - Dec 2023 (1 year 11 months)

Managed team schedules and territory workflows, designed KPI dashboards, and delivered training that improved operational accuracy and efficiency across field sales.

Operations Management Scheduling KPIs Training Onboarding Documentation Data Tracking

Curriculum & Program Coordinator

King's Kids Early Learning Center

Jan 2019 - Dec 2022 (3 years 11 months)

Directed daily program operations and staff coordination, implemented curriculum updates and process redesigns, and created dashboards and training resources to improve program efficiency.

Program Coordination Curriculum Development Process Improvement Scheduling Documentation Dashboards Training

Implementation & Client Success Specialist

Independent / Freelance

Deliver implementation, onboarding, and client success support for education and community initiatives, driving workflow optimization and documentation that increased digital engagement and program outcomes.